Consumer Affairs Victoria – Repairs and Maintenance
It is the landlord or owner’s responsibility to ensure a rented property is maintained in good repair.
If a tenant or resident requests urgent repairs, the landlord must respond immediately. All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.
Set procedures must be followed when dealing with urgent or non-urgent repairs. Tenants and residents must continue paying rent even when they are waiting for repairs to be done.
It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.
For further information, including Urgent and Non-Urgent repairs, please refer to Consumer Affairs Website.
Ray White Drysdale Policy on Maintenance
As part of our commitment to our tenants and landlords, we aim to have all maintenance actioned (owners contacted, quotes requested, etc) as soon as possible.
We rely on tenant feedback to ensure that trades are contacting you to arrange a suitable time, and attend the property.
We also appreciate being advised of any maintenance requirements as soon as possible, particularly as something minor could lead to other issues. Please advise us regarding any concerns about water damage and beeping smoke alarms so that we may action this for you.
If you have any queries, please do not hesitate to contact our office on 5251 5880 or via email at firstname.lastname@example.org.